Skilled and Qualified staff to meet your needs

IWAQ has a team of approximately 100 passionate staff.


Matching a Carer with your Needs

We realise that each person has a unique personality. During the process of assessing your loved one’s needs, we endeavour to match the carer’s abilities and personality, language skills and gender with their requirements. We monitor the well-being of both the carer and your loved one on a regular basis to ensure the relationship is successful and mutually satisfying.

Quality Assured

All our personal carers are personally interviewed, screened through Police Criminal Record Checks, and well-researched through verbal and written references. They are required to have a minimum certificate III in aged Care and/or Disability services and further professional development and training is provided on an ongoing basis to enhance their skills and maintain their knowledge. The skills of our personal carers are assessed regularly to ensure an excellence of care.

24 Hour Help Available

Clients and carers have 24 hour access to a member of staff if there are any questions or concerns. This service is provided seven days per week via our on-call service.

Senior Staff

The senior staff members within the organisation are as follows:

Galila Abdelsalam


The Director of IWAQ, Galila Abdelsalam, has a long history of involvement in the community sector, both in a volunteer and paid capacity. Galila has a Bachelor of Science from her home country of Egypt and is a qualified Cross-cultural train the trainer, Mental Health bi-lingual worker and Arabic speaking TIS contractor. She was the founder of IWAQ in 1992 and was previously the manager of Aged care services before being appointed to her current position of IWAQ Director. She has previously worked for the Women’s Health Centre, Migrant Resource Centre and Multilink and was the co-ordinator of the multicultural respite centre with the Australian Pension and Superannuants League

Naima Estrada

Operations Manager

Naima has been working for IWAQ in various roles since 2006. In her current role as IWAQ’s Operations Manager, she is responsible for the day-to-day operations of the aged care and disability programs and in ensuring the organisation’s reporting obligations, business outcomes and quality outcomes are met. Naima has a Bachelor of International Business and has also completed post-graduate studies in Australian Migration Law.She has a passion for continuous improvement and also performs various volunteer roles across the community.

Maksood Osman

Human Resources Manager

Originally from Zimbabwe, Maksood has been the HR manager at IWAQ since September 2013. He has a Bachelor of Business specialising in Human Resource Management and has been instrumental in implementing an online training system to upskill all of the staff working ion the aged care and disability services section of IWAQ. Maksood has a good understanding of IWAQ’s services having previously managed the salam Respite Centre. Prior to commencing work at IWAQ he managed a number of businesses and worked as the HR/Accounts officer at a chain of retail stores in Zimbabwe.

Come Work for us

If you are interested in being employed as a Home Care Employeeplease fill out the attached application form.

Download Form 1 | Download Form 2

Employment Process:

  • Once completed application form is received along with all appropriate documentation they will be reviewed every quarter and outcomes will be communicted to applicants
  • Group interviews will be conducted for sucessful applicants and advice provided regarding the outcome of this process
  • Sucessful applicants will be invited to participate in a pre induction video and online assesment (This is mandatory)
  • A detailed employment induction will then be held and all appropriate paperwork finalised

Other vacancies within the organisation


Employment vacancies are advertised through our website, FB Page and external employment websites such as Seek and indeed.