Services Tailored to Meet your needs

Services are tailored to meet your individual needs. Specalising in supporting the multicultural community. 


List of programs

Aged Care Support

As we age, the comforts of ‘the familiar’ become more important.

Our food, music, special cultural celebrations and languages can provide this comfort and confirm our individual identity.It is estimated one in every five people aged 80 years and over is from a CALD background. By 2026, this ratio is expected to rise to one in every four.People from culturally and linguistically diverse (CALD) backgrounds often require aged care services sensitive to their specific cultural, spiritual, dietary and linguistic needs. This type of care becomes especially important for CALD older people because they may gradually forget English and revert to their ‘mother tongue’.

The negative effects of ageing, through loss and diminished responsibilities, can frequently lead to the devalued status of older and frail aged people. Barriers such as language and cultural misunderstanding, which is sometimes experienced by older CALD people, can lead to an even greater devaluation.

Who can understand my care needs?

Many adult children may not be able to communicate well enough in their parents’ first languages to support decisions about health care; this is where bilingual/bicultural staff can help these residents live independently in safety and with dignity.IWAQ recruits and trains a pool of male and female bi-lingual/bi- cultural Home Care Employees (HCE) who are from a variety of cultural backgrounds, including but not limited to:
Australian, Afghani, Somalian, Bosnian, Macedonian, El-Salvadorian, Fijian, Pakistani, Bangladesh, Punjab, South African, Zimbabwean, Syrian, Turkish, Lebanese, Iraqi, Egyptian, Sudanese, Romanian, Polish, Filipino, Burundi, Anglo-Celtic, Albanian, Chinese, Indian, Sudanese, Columbian, British, Indonesian, Iranian, Jordanian, Mauritanian, Moroccan, New Zealander, Palestinian, Portuguese, Russian, Rwandan, and Sri Lankan.

The Languages spoken include:English, Urdu, Hindi, Urdu, Punjabi, Bosnian, Farsi, Afghani, Somali, Spanish, Bengali, Chinese, Tagalog, Kurundi, Swahili, Polish, Albanian, Arabic, Romanian and Afrikaans.

Our HCE’s also represent a range of different religions including Christian (7th Day Adventist, Catholic, Anglican), Muslim and Buddhist. Where possible HCE’s are matched to the language, cultural and gender preferences of care recipients.

IWAQ provides Home Care Support to assist Frail aged people to remain living in their own home. Home Care Packages assist people to remain living at home for as long as possible and enable clients to have choice and flexibility in the way that care and support is provided at home. We offer flexible in-home care that takes into account lifestyle, cultural background and religious beliefs. Each person’s needs differ and can change over time; our services are designed to accommodate these changes. In keeping with the Consumer Directed Care Model, consumers can have choice over the type of support they require in accordance with their assessed level of need. Services are provided to people residing in the Brisbane South/Logan Region and also the Gold Coast
Services provided by IWAQ under the Home Care packages include:

  • CENTRE BASED DAY respite IWAQ runs Centre Based day respite at its Springwood Centreand also on the Gold Coast. The centres offer an opportunity for people to come together and socialise with others, Transport to and from the Centre, morning tea and a hot Halal lunch, outing s and day trips, activities and arts and crafts, educational talks and discussions and celebration of key cultural events
  • PERSONAL CARE  IWAQ has a pool of trained and experienced Home Care Employees (minimum certificate III in Aged care) both male and female from over 28 different nationalities. Assistance is provided with personal care needs such as showering, bathing, toileting, dressing, grooming or personal hygiene
  • DOMESTIC CARE  Personal assistance, including individual attention, support,supervision and or physical assistance is required with performing household tasks including house cleaning, removal of household waste, ironing, personal laundry services including laundering of clothing and bedding
  • SOCIAL SUPPORT – Encouragement and practical support is provided to take part in social and community activities that promote and protect the care recipient’s lifestyle, interests and wellbeing. This may include transportation to religious centres (mosques or churches), support to attend cultural events and assistance to access support services to maintain personal affairs.
  • IN-HOME RESPITE – In Home respite is a service which provides Carer and client with a planned, regular break in the comfort of the family home. Coordinators ensure that client care planning needs are developed using person-centred approaches within the enabling philosophy of care. It is important that we offer a service that provides meaningful, creative and appropriate activities to ensure that our clients are achieving a responsive service.
  • TRANSPORT SERVICES Transport to and from medical appointments, activities, and other services.
  • SHOPPING – Assistance with transport to the shops and individual attention, support, supervision and or physical assistance with shopping for personal and grocery items. Assistance with shopping on behalf of a client using a list.
  • LAWN AND GARDEN MAINTENANCE – Assistance to maintain outdoor areas of a residence including Mowing, lawn mowing, edges, rubbish removal, gardening.

Disability Services and Community Care

  • COMMUNITY CARE – IWAQ provides community Care for people under 65 years who have a disability or condition that restricts that restricts day-to-day living. Community Care services are designed to help these people to remain living at home. Support includes similar services as outlined above including:
    • In- home respite
    • Centre based day Care
    • Transport services
    • Personal Care
    • Domestic care
  • DISABILITY SERVICES IWAQ is funded to provide the following services:
    • Learning and Life Skills Development – Thisflexible service is aimed at encouraging and supporting consumers to get out and about in their community in order to help them reach their full potential. As such IWAQ sources stimulating activities for clients including:
      • Volunteering
      • physical activities, such as sport
      • community-based and cultural events
      • visual and relaxing outings, such as going to the movies
    • In Home Respite – provides in home or centre based care to support carers of people with a disability


IWAQ is a host provider under Your Life Your Choice which is Queensland’s approach to self-directed support for people with disability. Self-directed support gives people with disability and their families greater choice and control over the disability supports and services they receive, who delivers them and when. It is a key part of preparing Queenslanders for the National Disability Insurance Scheme.

The services we will provide are as follows:

  1. Clarifying the needs and requirements of the person and their familyIn the first instance IWAQ will work with the person and their family/carer to explain the host provider model and to determine the level of involvement/support they require in managing their support needs. This process will also explain IWAQ’s fees for various components of administration support as required and the service categopries that the person is able to purchase with their indivdiual funding . Bilingual support workers from the same language groups will be utilised for people from CALD backgrounds. This will ensure that people with disabilities and/or their families are able to make properly informed decisions. The agreed level of involvement from IWAQ as the host provider will be documented in an agreement that will clearly articulate the roles and responsibilities of IWAQ and those of the person. The agreement will also document how the person will report their purchases and how the funding will be paid.The person will also be advised of their rights and the grievance process. This will include information about IWAQ’s complaints procedure to resolve any issues that they migfht have as well as their rights to transfer to another host provider if they require.
  2. Identifying Care Needs and Developing a Care PlanEach person and their family as appropriate, participates in planning services that best meets their needs. The consumer will have control and decision making over the development of the care plan including deciding which services they receive and when and from whom.2.1 Consumer Agreement and Care PlanThe consumer will determine in consultation with the Co-ordinator:
    • The goals (that are consistent with the individual’s assessed care needs and the scope of their approval)
    • Services and Support to purchase which support the identified goals – details of providers will be offered and the consumer will choose the provider(s) to deliver the services
    • The care plan will also determine the amount of control the consumer will exercise over the management of the plan and the budget and the package will be signed off between the consumer and provider(s) in a Consumer Agreement and Care Plan
    • The plan will be onto the disability Services output schedule to enable disability services to audit financial expenditure
    • The care plan will be monitored by regular scheduled visits from the care coordinator
    • Any changes will be documented and amended in the Plan
  3. Referrals/BrokerageIWAQ will maintain a list of all local providers and sub-contractors and the services they offer. This list will be made available and discussed with consumers prior to finalization of the care plan and Consumer agreement and brokerage arrangements will be implemented with third party providers selected by consumers
  4. Financial managementShould the person request assistance, IWAQ is able to manage the care plan including assisting with paying and monitoring supports and services provided by suppliers.This will include ensuring that the purchases made are consistent with the approved items on the person’s plan for support and funding, monitoring a person’s compliance with the principles of self-directed support and ensuring that services are provided in a culturally appropriate manner.For those people who require full assistance with financial management, IWAQ will
    • Directly manage the funding including payment of service providers
    • Remind them of their allocations/usage during regular visits to update the care plan.
    • Provide them with a monthly statement which updates them about their package and current usage arrangements.
    • Manage all financial records and expenditure in accordance with the relevant legislation and provide a full financial acquittal to Disability Services and
    • Manage the taxation impact of making payments directly to a person

Respite Care Services

Just as most jobs provide holidays, carers should try to take some time off from caring. Respite care offers the opportunity for both the carer, and the person being cared for to take a break. This may be for a few hours, a day, a night or a few weeks. Respite is needed to relieve the stress of being a carer or simply making time to do chores such as shopping and cleaning. As well as benefitting the carer, respite care is also beneficial for the care recipient, providing an important element of socialisation with others and even allowing them to acquire new skills. In addition to providing in-home respite IWAQ also provides centre based care and overnight accommodation and care for days or weeks at our Salam Respite centre

Centre Based Day Respite

IWAQ runs Centre Based day respite at its Springwood Centre on Tuesdays and Thursdays from 10:00 AM – 2:00 PM and also on the Gold Coast every second Wednesday from 10:00 AM – 2:00 PM

The centres offer an opportunity for people to come together and socialise with others.

Services on offer include

  • Transport to and from the Centre,
  • morning tea and a hot lunch (halal meals are available),
  • outings and day trips,
  • activities and arts and crafts,
  • educational talks and discussions and
  • celebration of key cultural events

Salam Respite Centre

The Salam Respite Cottage provides day and/or overnight respite to carers of older people, people with dementia or young people with a disability. “Cottage Respite” is the term for the type of day and night respite which has the aim to relieve the carer. The carer can leave the care to the friendly staff of the Respite Cottage.

The Salam Respite Centre offers four single rooms and one emergency bed. There is a large covered outdoor area and the centre is wheelchair friendly and secured. The staff are well-known for being able to cater successfully for clients of a variety of cultural and religious background e.g. halal, vegetarian, aged-person friendly. Staff are carefully chosen to ensure the quality of caring that you would expect is of high standard as they are experienced, multi-lingual, qualified and flexible to care recipients’ needs.

Services provided at Salam Respite include:

  • three meals
  • morning/ afternoon teas/ supper
  • assistance with hygiene procedures
  • mobility
  • medication (Webster packs)
  • provision of linen
  • washing, drying and ironing of clothes
  • activities
  • transport for outings
  • 24 hour care service

The Coordinator, the prospective client and his or her family or advocate, meet and discuss what are the needs and future hopes and plans. A program is then developed in consultation with all parties.

Settlement Services

IWAQ is funded by the Department of Social services to provide settlement assistance to refugees and humanitarian entrants who have been living in Australia for over 12 months and less than 5 years, by helping them overcome the barriers preventing them from successfully establishing their life in Australia. The program also aims to help them become independent and active members of the wider community.

Individuals are assisted across a range of settlement needs including: networking, education, learning English, life skills, developing common goals, reducing isolation and building a sense of identity and belonging.

Services provided through the Program include:

  • Information and referral
  • Individualised casework
  • School based homework clubs
  • Social support and networking
  • Advocacy and assistance
  • Driving and Road Safety Skills