Affordable and Accessible Services

IWAQ is well renowned for providing services that are both accessible and affordable . It aims to help seniors and people with a disability to live their best life by putting them in the driver’s seat in goal setting, decision making and deciding on the services that best suit their needs

Consumer Driven Options

IWAQ aims to help seniors to live their best life by putting them in the driver’s seat in goal setting, decision making and service planning. Every care or service plan is unique and is designed in conjunction with our clients, their loved-ones and designated health providers.


Ask yourself these questions:

  1. Are you an older person who needs some help to stay in your own home?
  2. Are you struggling with some aspects of living at home, but you’re still able to manage most of the time?
  3. Are you a younger person with a disability, dementia or other special care needs that are not met through specialist services?
  4. Do you think if you don’t get some help at home, you might have to go into an aged care home before you’re ready?

If you answer ‘yes’ to any of these questions, then you may be eligible for a Home Care Package and the next step is to be assessed by an Aged Care Assessment Team (ACAT). ACATs help people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance.
Click here for more information on the role of ACATsand to find your local ACAT team or contact the Government’s My Aged Care Service on 1800 200 422 or

Access to IWAQ Services


Think about what support you need to continuing living at home. What daily living tasks are becoming difficult? Discuss your needs with family and friends to get their opinion.


Ring our office on 07 3208 6333 You will be allocated an IWAQ Co-ordinator who will help you understand your eligibility requirements and refer you to your local ACAT for a mandatory assessment, if this has not already occurred


The IWAQ Co-ordinator will answer any questions you may have about the service including fees and care planning. Discuss your decision with family and friends. Review the care plan and sign the Care-Recipient Agreement which outlines the terms and conditions of service delivery.


Book the type and frequency of service you need with your IWAQ co-ordinator


Prepare to receive the care you need to stay at home and look forward to an improved quality of life.

Respite Care

Caring for someone can be very rewarding, and it can also be demanding and tiring work — both physically and emotionally. It’s important for you to take time off to give yourself a break and to look after your own health and wellbeing. This can happen through respite care. Carers can access respite care for all different reasons it might be to attend an important event (wedding or family celebration), they have medical needs of their own to attend to, due to work commitments or because they simply require some time out and a break in order to maintain their caring role.

Respite care may be for a few hours or days or for longer periods, depending on your needs and the needs of the person you care for. It can happen in your home or at a day centre or for a few days or weeks at our Salam Respite Centre

Respite Care does not just benefit the carer but also the care recipient. At respite care, they get to socialise with others, learn new skills and enjoy a wider social life. For many care recipients they see their regular stay at the Salam respite centre as a holiday away from their regular routine and one that they look forward to. This brings peace of mind to the carers who might be also enjoying their own vacation.

Salam Respite Cottage

How do make a booking at Salam Respite Cottage for my loved one

In most cases, respite care will be planned in advance such as for an annual holiday or a planned event, however IWAQ also has an emergency bed for an unforseen incident such as illness of the carer. In order to access the Salam Respite Centre you can contact our co-ordinator on telephone number (07) 3272 8071or at

We will require information about the care recipients’ medical history, background, individual needs and the length of time that care is required. We will also discuss the fees and answer any questions that you might have about the Centre.

Once the respite arrangement has been accepted and in advance of the stay, we will require an updated medical report including details of medications from the care recipient’s GP to ensure that we have the information to provide the best care possible. We will also prepare a care plan for both the carer and the care recipients ensuring that during the respite stay we are able to meet both parties’ goals

Centre Based Day Respite

Centre based day respite is held on Tuesdays and Thursdays at our Springwood Centre and on (add in date and time) at our Gold Coast centre.

In order to access either of the centres or to find out more about fees please contact below:

Springwood Centre:
Tel (07) 3208 6333
Fax: (07) 3208 6933

Gold Coast Centre
Tel: (07) 5594 0063
Fax: (07) 5594 0063

Your Life Your choice

IWAQ is a host provider under the “Your life Your Choice” program. Details of our services are listed on the “Your life your choice” website at In order to ensure that you have sufficient information about what IWAQ offers and what level of service you require, IWAQ offers a free Initial consultation. This is provided because in keeping with the concept of consumer directed care we believe that sufficient information is required to enable consumers to make informed decisions about the level of care they require.


IWAQ has a schedule of fees outlining what we provide and the costs. Administration costs vary depending on whether you self-manage or self-direct. Costs are also determined by the level of planning, facilitation and expertise for which you wish to engage IWAQ and the type and number of services purchased.

Free Initial Consultation

  • Meet with you individually or together with your family/support person/advocate
  • Discuss your needs and your funding package details
  • Provide you with information about IWAQ and its Host Provider Model
  • Provide you with a YLYC Information Kit
  • A written estimate of cost, including the fee structure, will be personalised and provided to you prior to entering into any agreement.

Establishment Fee

IWAQ charges a one-off establishment fee of $500. This will cover:

  • processing of referral;
  • intake and assessment;
  • development of Life Plan,
  • financial management establishment

Administration costs

Option 1 – Full responsibility 4% of your total funding package

Individual has full responsibility and IWAQ will:

  • Facilitate an assessment and planning process.
  • Transfer funds to participant/plan nominee monthly.
  • Reconcile funds and other accountability to Disability Services.
  • Be available to the participant and his/her families to provide guidance and information.
  • Obtain and keep on file current Bank Account details, Work Cover and Insurance details

Option 2 – Most Responsibility 6% of your total package

Individual has full responsibility and IWAQ will:

    • Facilitate an assessment and planning process
    • Administer funds and make all payments (support worker and other brokerage services) at the direction of the family and on receipt of invoices etc.
    • Reconcile funds and other accountability to Disability Services
    • Be available to the participant and his/her families to provide guidance and information.

li>Obtain and keep on file current Bank Account details, Work Cover and Insurance details

Option 3– Some Responsibility 10% of your total package

Plan Management

  • Assigning you a YLYC Officer
  • Develop a ‘Whole of Life’ Plan
  • Implementation of your endorsed plan
  • Provide you with support that enables you to connect with a range of community-based organisations and services.
  • Provide you with a list of services and supports that caters for your individual needs.
  • Provide you with support to organise the purchase of your supports and/or services
  • Provide you with telephone support 8.30am – 4.30pm Monday to Friday, excluding Public Holidays as well as after hours for emergencies
  • Providing you with access to peer support

Fund Management

  • Provide you with information on how the service works
  • Work with you to prepare a budget
  • Make payments on your behalf (including payment of staff)
  • Hold your funding and reimburse your invoices for the services and/or supports you receive
  • Monitor your spending and manage your records
  • Provide you with an up-to-date quarterly report on the balance of your package
  • Submit quarterly reporting and acquit funds

All other specialist supports and direct services that may be provided directly by IWAQ will be negotiated separately with you.

Settlement Services


To be eligible for Settlement Services you must be a permanent resident who has arrived in Australia in the last five years as:

– humanitarian entrants; and/or

– family stream migrants with low English proficiency; and/or

– dependants of skilled migrants in rural and regional areas with low English proficiency.

Other eligible groups include newly arrived communities which require assistance to develop their capacity to organise, plan and advocate for services to meet their own needs and which are still receiving significant numbers of new arrivals.

How can I access Settlement Services?

Services provided include case work (one on one support with individual needs), groups which provide life skills (including education about Australian laws, help with obtaining employment or a license) while also enhancing the opportunity to socialise with other communities, homework clubs in schools and community development. In order to find out more about what we do or to access our services please contact the Settlement Services Co-ordinator on (07) 3208 6333

How much does it cost?

All of our settlement programs and services are free. There may be a small contribution required for transport costs for some outings.